Are you a university student who recently purchased a laptop for your studies? You’re not alone! Especially when business insiders report that a whopping 171 million in sales are predicted across the world in 2023!
But what if, after using the laptop, you decide it’s not exactly what you want or need? Can you return it and get your money back?
It’s a really common dilemma among many people and especially university students. I’ve been there myself, I’ve returned alot of electronic products to stores so I know a thing or two about returns, in particular returning a laptop after using it. So, in my helpful blog post, I’ll answer all of your questions to help set your mind at ease!
From what to do before you return it, to the returns policies of many of the major retailers, join me to find out the real answer!
So before we get into details, let’s hit the brief first so you can get started!
This post is all about whether or not you can return a laptop after you’ve opened it.
Can You Return A Laptop If You’ve Used It?
Many stores will accept returns on used laptops, depending on the store’s policy. Be sure to check the store’s return policy before purchase and keep any receipts and proof of purchase. Most stores offer laptop customers a return period within which they can return items.
As a general rule, most stores operates a standard return policy and allow returned item 7-14 business days from date of purchase, as long as the individual has the original receipt. Stores can issue a refund or an exchange back to the original method of payment such as a cash refund, refund back to credit or debit card, or store credit for the purchase price.
However, with laptops once you break the security seal on the box, most stores will only accept the laptop back if it is faulty, regardless if the laptop remains unused in the box.
With the takeaway in mind, let’s begin by looking into a little more detail.
Can You Return A Laptop If You’ve Used It?
Buying a laptop is a major investment, and certainly, for a student, It’s likely to be your workhorse and one of your most used items!
So it’s important to make sure it’s the right one for you.
The good news is that many stores will accept returns on used laptops, depending on the policy of the store where you purchased the item.
Be sure to check the store’s return policy before you buy to make sure that you will be able to get your money back should you decide to return it. If the laptop does not meet your expectations and is still within the return window, then most retailers will offer an exchange window to exchange the laptop for something else, or get a full refund back to your original form of payment.
However, some may impose a restocking fee so it is always important to read the terms and conditions carefully beforehand.
Limited returns period
Most stores offer laptop customers a return period within which they can return items if they are not satisfied with them.
This can vary as we will see below when we look at some of the store’s returns policies where you may have bought your laptop from.
If you are considering returning a used laptop, always check the store’s policy first and keep any receipts and proof of purchase.
Keep all packaging and accessories
It’s worth keeping any packaging your laptop arrives in along with all the original accessories as Many stores will only accept returns on items if you’ve got them.
You may also be asked questions about why you’re returning it and what, if any, wear and tear your laptop has experienced.
If there is any damage or wear and tear caused by use you may have to be prepared to accept a partial refund if the store cannot resell your laptop as new due to its condition.
The store may also ask for a demonstration of how the laptop was used to make sure that use did not violate their return policy in any way.
Don’t delay!
So essentially, yes, you can return a laptop if you’ve used it – as long as it’s within the return window outlined by the store.
Depending on the individual store’s policy, this will likely involve providing proof of purchase and/or receipt and ensuring that your laptop is in original condition with no damage or excessive wear and tear.
Partial refund or store credit
However, it’s worth noting that stores typically reserve the right to refuse returns after a certain period following purchase.
This means that if you try to return an item outside of this window you may still be able to get some money back but it might not be the full price you paid.
So although it’s possible to return a used laptop if it meets the store’s return policy, you may be offered a partial refund or store credit instead of a full refund, depending on the circumstances.
Always carefully read the return policy before buying a laptop and be prepared to demonstrate how the laptop was used if necessary.
What happens if the laptop is faulty?
If the laptop is found to be faulty, then you should immediately contact the retailer and provide proof of purchase.
It’s also important to read the store’s policies carefully beforehand so that you know what kind of coverage you’re entitled to in case an issue like this arises!
Depending on the circumstances, they may offer a replacement or repair under warranty, or issue a full refund.
Be sure to document any damage done by the fault and keep all receipts for when you submit your claim.
“If the laptop is found to be faulty, then you should immediately contact the retailer and provide proof of purchase.”
Ok so now we’ve got the overview, let’s drill down into specifics and take a look at individual stores to find out if you’re covered!
Can I return a used laptop to Amazon?
Amazon’s return policy allows customers to return used laptops within 30 days of receiving them.
This is even if you’ve already opened and set it up, providing its condition keeps within their guidelines.
So, if after testing out your new device, you decide it’s not a good fit for you, then you can take advantage of Amazon’s generous policy and return the laptop for a full refund.
“Amazon’s return policy allowscustomers to return used laptops within 30 days of receiving them”
If more than 30 days has passed after delivery, then you cannot return the device such as Computer laptops, desktops, and kindles.
Your only hope would be to rely on the manufacturer warranty that your device comes with, if your purchase it through a reputable store on Amazon. To do this, you’ll have to contact the manufacturer directly for details on the warranty, return and refund service that they offer.
Returning a used laptop from John Lewis
If you have recently purchased a laptop from John Lewis and it isn’t quite right for you, then don’t worry as returning it is pretty much a stress-free process!
All you need to do is make sure that:
● You still have the original packaging and instructions
● Return the laptop within 35 days of purchase
● Make sure that any accessories are also returned in their original condition.
Once you have filled out the relevant form online and your return is approved, John Lewis will arrange for collection from your home or specified pickup location.
You’ve got a very generous 45 days within the UK and 28 days in Ireland to return your purchase. It must of course, be still in the original packaging, if you have opened it for any reason then you must return it within 14 days.
All you need to do is pop into the store with a valid receipt, or if you have an account, simply log into your Online Account so that a returned authorisation can be processed.
Unfortunately, if the laptop has had damage by misuse or accidental damage then this would not be covered and would not be eligible for a return.
So always make sure to do your research before parting with your hard-earned cash!
Costco Return Policy – Return request
Listen up, folks! If you’re a Costco member, you’re in luck because their return policy is as generous as your grandma’s cooking. Costco offers a 100% satisfaction guarantee returns policy. So, you can pretty much return anything at any time, no questions asked – except for electronics. Sorry, laptops, you’re not invited to this party.
But wait, there’s still hope for your used Costco laptop. If it’s in good condition, with all the bells and whistles (a.k.a. original accessories and packaging), and you have the original receipt or membership number, you might be able to sneak it past the Costco return police.
Just imagine it – returning a used laptop after six months, pretending like you’ve never used it before. “What do you mean, it’s not brand new? I haven’t even taken it out of the box!” Cue the evil laughter.
Of course, Costco’s return policy could change at any moment, so don’t get too comfortable with your sneaky return tactics. Keep an eye on their website for updates, and in the meantime, don’t spill coffee on your laptop or use it as a frisbee. It’s hard to pretend it’s in like-new condition when it’s covered in coffee stains and has a big dent from your failed frisbee throw.
Best Buy‘s Return – Laptop return policy
Hey, did you hear about Best Buy’s return policy? They’ll take back almost anything, even laptops and digital cameras, within 15 days of purchase. But wait, there’s a catch! If you’ve used the laptop, it better be in like-new condition with all its accessories and packaging. No scratches, no dents, no weird smells – basically, it should look like it just came off the box.
I mean, I get it. Best Buy doesn’t want people returning laptops that have been used as frisbees or spilled coffee all over them. But c’mon, who uses a laptop as a frisbee? And if you spill coffee on your laptop, you have bigger problems than just returning it to the store.
Anyway, if you’re thinking of returning a used laptop to Best Buy, make sure it’s in pristine condition. Or just keep it and use it as a coaster. Best Buy’s return policy may change at any time, so be sure to check their website for the latest updates.
Walmart Return Policy
Ready for some fun laptop return talk? Here’s the scoop on Walmart’s return policy for those slightly used laptops.
Walmart’s return policy is pretty generous, allowing customers to return most items, including laptops, within 90 days of purchase. However, if you’re returning a laptop that’s seen some action, it better be looking sharp. That means no scratches, no dents, and definitely no funky smells. If you’ve been using your laptop as a plate for your pepperoni pizza, you might have to kiss that refund goodbye.
To make sure you’re in the clear, your used laptop should also have all the original accessories, software, and manuals that it came with. Basically, it should look and feel like it did when you first unwrapped it. And let’s be honest, who doesn’t love the smell of a fresh, new laptop?
But, keep in mind that Walmart’s return policy can change at any time. So, be sure to check their website or talk to their customer service team to get the latest scoop on returns. And if you do happen to get a refund, treat yourself to something nice. Like a frisbee. Just don’t use your laptop as a substitute again.
Purchasing a laptop on the internet can be a difficult decision because there usually isn’t any way of trying the laptop first.
So for any purchase online it’s always important to understand the return policies before making a purchase.
Depending on the particular store, you can return most used laptops within a certain period of time at no charge as long as it is still in good condition and includes all original accessories.
Before making your final decision, take some time to read over the store’s return policy to be sure that your purchase is covered.
Although it may seem like a bargain, it’s generally better to buy tech from a reputable store and even better, a physical store.
That being said, the only exception is if your laptop was damaged due to a manufacturing defect or if it arrived in faulty condition, Apple may offer replacements or repairs within 14 days of the original purchase date.
So if you’re considering an Apple laptop make sure you thoroughly inspect your product as soon as you take delivery and it might be worthwhile considering any extended warranties!
What should I do before I return my laptop?
Before you return a opened computer or laptop, make sure to back up your data and delete any personal information on the device
Gather together all of the original included accessories (chargers, packing slip / material, cables, etc.) and documentation that came with the laptop when you purchased it.
You should also check for any visible physical damage that may have occurred during use.
How do I return a laptop if I’ve used it?
If you are looking to return a laptop that has been used, the process is largely the same as returning an unused item.
First and foremost, make sure that the laptop is still within its return policy window and any other applicable rules stated by the store or online retailer. For example, if you’re a student, then have a valid photo ID that proves it. Of course, this the ID is only needed if you want the student discount on any exchange requests.
You will also need to bring back all of the original packaging materials, including any documents or paperwork that came with it.
Depending on where you purchased the laptop from, you may need to provide proof of purchase , such as a credit card statement or receipt.
Once you’ve gathered all of the necessary materials and documents, you can either bring the laptop in-store or ship it back to the retailer.
Finally, make sure to keep any documentation related to the return process for future reference – this could include order number, receipts, order confirmation, emails from customer service desk, etc.
“make sure that the laptop is still within its return policy window and any other applicable rules stated by the store or online retailer.”
Consumer Protection Law
It’s important to know your consumer rights when you buy goods and services whether online or in-store. If you live in the UK, the Consumer Rights Act 2015 allows you to get a full refund back within 30 days if your item (especially a laptop) is faulty. Regardless if you purchase the item online or in-store.
You have a legal right to change your mind. If you are no happy with what you have bought, then you have 14 days to notify whoever you brough it from that you would like a refund or exchange. Learn more about your consumer rights here if you live in the UK, or USA, or EU.
Can you return a laptop if you’ve used it? – The wrap
Always remember to double-check the store’s specific policies on returns before buying laptops.
In this ever-increasing digital age, everyone needs a sleek laptop to make student life easier!
But you don’t want to fall into the trap of wasting money on products due to poor return policies or lack of knowledge about them!
If you’re looking for more tips on being an informed consumer and savvy student shopper, be sure to check out my weekly blogs for more helpful advice!
This post was all about can you return a laptop after using it.
Roshel is a blogger, content creator, financial enthusiast, pro Student and author of the number 1 new release in its category on Amazon "Money Skills for Young Adults in a Digital Age". She graduate with more than 10 years of experience being a student in the Education System. She holds a 1st class LLB (Hons) Law degree from University. Roshel has received an award for Best Overall Academic Performance and has been recognised for being top of her class. She has received multiple certifications, awards and medals throughout her academic career.
Having navigated the challenges of managing personal finances as a young adult, Roshel runs a blog where she shares practical tips and strategies to help others achieve financial independence amongst other things. She helps countless young adults achieve their academic and personal goals.
